Data Retention Policy

Last updated: February 28, 2026

Overview

This Data Retention Policy explains how Domain retains, stores, and deletes personal information and other data collected through our services. We are committed to retaining your data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations.

Retention Periods

Account Information

We retain your account information, including your name, email address, and profile details, for the duration of your active account and for 3 years following account closure or inactivity. This allows us to restore your account if you choose to return and to maintain business records.

Financial Records

Transaction history, payment information, invoices, and related financial records are retained for 7 years from the date of the transaction. This retention period supports financial auditing, tax compliance, and dispute resolution.

Communication Records

Email correspondence, support tickets, chat logs, and other communications with our team are retained for 5 years. This enables us to provide continuity in customer support and maintain records of service interactions.

Service Usage Data

Data related to your use of our platform, including session logs, activity reports, and consultation records, is retained for 2 years after your last activity. This data helps us improve service quality and maintain operational records.

Marketing Data

Information collected for marketing purposes, such as email campaign engagement and consent records, is retained for 3 years or until you withdraw consent, whichever comes first.

Legal and Compliance Data

Data retained to comply with legal obligations, resolve disputes, or enforce our agreements is kept for the period required by applicable law or until the specific legal matter is resolved, which may extend beyond standard retention periods.

Data Deletion

Automatic Deletion

When retention periods expire, data is automatically scheduled for deletion. The deletion process occurs within 90 days of the retention period ending, unless legal requirements mandate longer retention.

User-Requested Deletion

You may request deletion of your personal data at any time by contacting us at [email protected]. We will process deletion requests within 30 days, except where:

Data must be retained to comply with legal obligations
Data is necessary to complete transactions or provide services you have requested
Data is needed to resolve disputes or enforce agreements
Data is required for legitimate business interests such as fraud prevention

Account Closure

When you close your account, we immediately cease active use of your data. Personal information is deleted according to the retention periods outlined above. Some anonymized or aggregated data may be retained indefinitely for analytics and business intelligence purposes.

Exceptions to Deletion

Certain data may be retained beyond standard periods when:

Required by law, regulation, or legal process
Necessary to investigate or prevent fraud, security incidents, or violations of our terms
Needed as evidence in actual or anticipated litigation
Essential for protecting the rights, property, or safety of Domain, our users, or others
Retained in backup systems, which are purged on regular cycles not exceeding 12 months

Data Storage and Security

During the retention period, your data is stored securely using industry-standard encryption and access controls. Access to retained data is limited to authorized personnel who require it for legitimate business purposes.

Archived data that is no longer actively used but still within its retention period is stored separately with additional access restrictions to minimize risk of unauthorized access.

Third-Party Data Processing

When third-party service providers process data on our behalf, we ensure they adhere to retention periods consistent with this policy. Upon termination of service agreements, we require third parties to return or securely delete data according to our instructions.

Data Portability

Before data is deleted, you have the right to request a copy of your personal information in a structured, machine-readable format. Submit portability requests to [email protected] at least 15 days before requesting deletion to ensure sufficient time for data preparation.

Anonymization and Aggregation

We may convert personal data into anonymized or aggregated forms that cannot be used to identify individuals. Such data is not subject to retention limits and may be used indefinitely for research, analytics, and service improvement.

Changes to Retention Periods

We may modify retention periods based on:

Changes in legal or regulatory requirements
Business needs and operational considerations
Technological capabilities and data management practices
User feedback and privacy expectations

Material changes to retention periods will be communicated through our website and, where appropriate, by direct notification to affected users.

Retention Schedule Summary

Data Category	Retention Period	Basis for Retention
Account Information	3 years after account closure	Business records, user convenience
Financial Records	7 years after transaction	Legal compliance, auditing
Communication Records	5 years after communication	Customer support, service quality
Service Usage Data	2 years after last activity	Service improvement, operations
Marketing Data	3 years or until consent withdrawn	Marketing effectiveness, consent management
Legal and Compliance	As required by law	Legal obligations, dispute resolution

Contact Information

For questions about this Data Retention Policy, to request data deletion, or to exercise your data rights, please contact us:

Email: [email protected]

Phone: +15149528284

Address: 4687 Christie Dr, Beamsville, ON L0R 1B4, Canada

Policy Review

This policy is reviewed annually and updated as necessary to reflect changes in our data practices, legal requirements, and industry standards. The last review date is indicated at the top of this document.